Transcript ratings and phrase corrections

Release 0.42

Rate any transcript, correct the terms that came through wrong, and see those corrections improve how future calls are transcribed.

Speech recognition handles ordinary conversation well. Where it struggles is exactly the vocabulary your calls are full of: model numbers, product names, brands, the shorthand your team uses every day and nobody else does.

You can now rate the quality of any transcript and submit the terms that came through wrong. Corrections feed back into how later calls are transcribed, so the vocabulary specific to your business gets more reliable the more your team flags it.

The ratings matter beyond the individual call. Transcript quality is tracked alongside every analysis, which means a run of poor recordings on one line or one handset shows up as a pattern rather than as unexplained noise in the results — and it tells you when a weak analysis was a transcription problem rather than a call problem.

Both take a few seconds from the call page, and neither requires anyone to listen to the recording again.

Latest updates

See it on your own calls

Sales Signals is in early access. Join the waitlist for monthly product updates while we build, and first access when we open the doors.

Join the waitlist

Manage a sales team and want it on your own calls? Book a demo